Privacy Policy

Last updated: 27 January 2026

Tiffin Box Restaurant values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us online or in-store.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

1. Information We Collect

We may collect personal information, including but not limited to:

Full name
Contact details such as phone number and email address
Delivery or billing address
Order details and food preferences
Payment-related information is processed securely via third-party providers
Any information you provide through enquiry forms, reviews, or promotions

We only collect information that is reasonably necessary to operate our restaurant and provide our services.

2. How We Collect Information

Your information is collected when you:

Place an order online or in-store
Submit an enquiry through our website
Sign up for offers, updates, or promotions
Contact us via phone, email, or social media
Leave a review or feedback

3. How We Use Your Information

We use your personal information to:

Process food orders and payments
Communicate with you regarding your order or enquiry
Improve our food, services, and customer experience
Send updates, offers, or promotions if you have opted in
Meet legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

4. Third Party Services

We may use trusted third-party services to operate our business, including:

Online ordering platforms
Payment gateways
Website hosting providers
Marketing and analytics tools

These providers only receive information necessary to perform their services and are required to protect your data.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website performance
Understand visitor behaviour
Enhance user experience

You can disable cookies through your browser settings if you prefer.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure systems and restricted access to data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Accessing and Updating Your Information

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate.

To do so, please contact us using the details below.

8. Marketing Communications

If you receive promotional messages from us, you may opt out at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

We respect your choice and will update our records promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Tiffin Box Restaurant
Clayton South, Victoria, Australia
Phone: +61 3 8521 3816
Website: https://tiffinbox.com.au/